BigCommerce Reviews [Existing 2018 Lawsuit?!]

Given the 32 complaints in 3 years, BigCommerce was able to resolve only 8 complaints in the last 12 months. The Better Business Bureau (BBB) revealed the overall BBB rating barely passing with 1 out of 5-star rating.

Among the platforms I reviewed, this is, by far, the worst thing I've ever heard from a complainant.

According to one business owner, BigCommerce became the sole responsible for the closure of his business due to its inability to hide pricing, which should have been part of the platform features. 

"As of now, some of our vendors have stopped doing business with us, since we can't keep their wholesale pricing a secret, and our company is literally falling apart at the hinges," he wrote.

This is concerning the previous complainant combined with another dissatisfied user. BigCommerce failure to respond to the users' concerns, particularly on the payment and technical side of building the online store.

"I emailed and spoke to several customer service reps, and billing issue has never been settled," a dissatisfied user wrote on the forum.

Another complaint tackled BigCommerce initiative to charge a user in his credit card for a non-existent website, which the company deleted.

"When I call a number [of BigCommerce], it either straight to a message or hangs up. Horrible service," he wrote. 

Based on the statements by a dissatisfied user on the BBB, he wanted to stop the 1-month free trial. Before the month was up, he tried to contact customer support to stop the trial.

However, BigCommerce failed to hear his concerns. Because of that, he decided to cancel his account just to prevent from paying anything.

To his big surprise, he got a 503 server error. Thinking his account has been successfully canceled, he wasn't when he saw his bank statement.

The company has been continuously charging him a year after he canceled the account. 

Although BigCommerce promises that integration with third-party services works well in the platform, one store owner found out that eBay won't work with it.

"They advertise they offer eBay integration. Then, after you sign-up and pay, the eBay integration doesn't work. Upon calling, they want you to buy a 3rd party service, which adds even more cost on to the solution. False advertising," he stated. 

In 2018, there’s a record of Federal lawsuit filed against TC Heartland, which happens to be using the BigCommerce.

Based on the article posted by Fenwick and West LLP, it’s a case filed versus Kraft Foods Group Brands LLC in particular with the patent infringement lawsuits made by TC Heartland in 2017.

Now, BigCommerce is in between these companies the fact that it's hosting TC Heartland. Therefore the Federal lawsuit motioned to hear the company's decision, specifically on providing new guidance to new business owners, including the future businesses, about the issue of a patent to prevent similar events from happening.

"BigCommerce also serves as a reminder that a 'registered office' - even the address of a registered agent for service of process - may serve as a hook for venue in a patent infringement case," the article added.

Big companies like Toyota, Travelpro, among others are clients of BigCommerce. Chris Singleton, a blogger, mentioned that this platform has been the trusted one for bigger businesses like the ones he wrote. Hence, there’s no question about its legitimacy.

Price ranges from $29.95 to as high as $249.95 per month (and goes beyond, particularly for Enterprise Plan). Once a business owner opts for the annual plan, an automatic 10% will be implemented on the payment, which is recurring every year.

There have been no reported problems with the payment integrations versus the third-party selling platforms like eBay and others.

In fact, it's been stated that BigCommerce has a wide range of payment gateways, which is beneficial not only for the merchants, but it also gives convenience for the customers. 

For those who have no idea what CMS is, it stands for Content Management System. If you are a blogger, you use WordPress or Weebly.

Some other CMS that supports e-commerce like SquareSpace, Wix, and there are platforms for WordPress, too. Whatever CMS you use, it's the same with BigCommerce in an online store perspective, with 100% control of the content.

Albeit the splurge of negative reviews, the BBB still provided them an A+ rating despite the 1 out of 5-star ratings based on the customer complaints unresolved on the platform.

Hence, the company was able to satisfy the evaluation standards i.e., company information.

“I purchased a template from BigCommerce to build my website. I was told by a salesperson their templates would be easy to build on. Not the truth, and a few tech people agreed with me,” a dissatisfied user wrote on the Better Business Bureau complaint section. 

You will see a lot of these complaints filed against the company with similar concerns. Technical issues as a result of misleading information, as well as integration errors and feuds with the payment system, particularly on the cancelation of the account and free trial offer. These are the commonalities of BigCommerce reality on various review sites.

Aside from that, I was also surprised with the existing lawsuit against one of the hosted websites, leading to the reprimand of informing the future or current business owners about the importance of not neglecting the legal side of things, including patent infringement.

Other reviews I’ve seen mentioned how great this platform could be when used as the sole SaaS for their online stores; however, the allegations and complaints revealed the other side of the coin. It’s not a great business jumpstart after all.

“It’s not as good as Shopify,” one of the reviews stated.